Helping children and families create a better future.

Performance and Quality Improvement

An organization-wide Performance and Quality Improvement system advances efficient, effective service delivery, effective management practices and helps the organization achieve strategic and program goals. The organization’s leadership is committed to fostering a culture of excellence and continual improvement. This commitment is evidenced by using quality improvement results to build capacity and improve practice, allocating resources for an organization-wide PQI system and using data to make informed decisions. The agency further demonstrates its commitment by employing a Quality Improvement Coordinator who collects and analyzes data and monitors performance and quality improvement initiatives. The Director of Quality Assurance and Compliance conducts quarterly reviews of all programs to ensure adherence to Federal, State and local regulations and that the improvements made through the PQI process are put into practice and maintained.

Strategic Plan

2018 - 2022

2019-2020 Plan Year
1. Executive Summary

Board members, executive leadership and program managers met on September 22, 2017, to develop the strategic plan. The team reviewed the State of the Agency Report beforehand, and the findings from the report and current agency performance were reviewed at the planning workshop. The findings were also used during the planning process. The mission and vision statements were reviewed, and while there was some feedback from those who thought it should be more specific, it was decided to keep the current mission and vision statements. The team reviewed the national and state drivers influencing the future of the agency. Strengths, weaknesses, opportunities and threats were examined and were used as the basis for developing the long-range plan, including strategic focus and annual plans. The plan was developed with the understanding that the first “year” plan would cover eighteen months and that for each year thereafter of the plan, new, revised or updated action plans would be developed depending on the needs, challenges and requirements of the agency.

The Mission Executive Management Team met during June and July of 2017, to review the 2013/2017 Plan and Yearly Action Plans and subsequently provided the board with an update regarding the attainment of the plan and goals at the September 2017 Board of Directors Meeting.

The Strategic Plan is written to terminate in June 2022. The first year of the plan covered the eighteen months from January 1, 2018 to June 30, 2019, in order to cover the last half of fiscal year ending 2018 and to coincide with the fiscal year ending 2019. The 2019 – 2020 Action Plans were developed by the agency leadership team in May 2019.

2. Authorization

The Board of Directors adopted the 2018 – 2022 Strategic Plan on December 15, 2017. The Board of Directors adopted the 2019-2020 Action Plans on June 7, 2019.

3. Mission

Helping children and families create a better future.


Be the 1st choice for referrals and funders in providing quality care for children and

4. Statement of Values

We value safety, well-being and permanency for children and youth.
We value embracing research, best practices and proven approaches that help children and youth.
We value employees and will provide them with the knowledge, skills and tools to be successful.
We value the ability to adapt and change to the needs of our customers.
We value open, honest and transparent governance and management practices.

5. Strategic Focus Areas and Goals

The areas below represent the critical issues and challenges determined by the Strategic Planning Team to be the focus of the 2019-2020 Action Plans:

  • Agency: Operate with revenues over expenses; increase staff retention; ensure implementation of CCR, trauma informed care, new regulations and integration of mental health services.
  • Foster Care: Increase homes and placements; provide/secure permanency for children; ensure resource families and staff are working effectively within trauma informed care and new regulations and are integrating mental health services.
  • Residential: Increase placements; provide/secure permanency for youth; ensure staff are working effectively within trauma informed care and new regulations and are integrating mental health services.

Accreditation & Affiliations